eBay's returns is weird, it sometimes lets people open a return months later after receiving the item. So I sent the prepaid label, costing $54 (£41). Even on items that were signed for. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I recently sold an item on ebay that the buyer paid for via PayPal. Ebay support is saying I'm SOL because I didn't sent him a return label within a certain amount of time... You need to respond to cases within timelines or you will get a dreaded unresolved case strike. The seller keeps the item and receives a refund. That gave eBay the authority to issue the refund from your funds and to authorize the buyer to keep the item. However, there are policy in place for this seller’s coverage and I am afraid in this case it would not be possible to grant your appeal [sic].”, Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Either way, you're covered by eBay Money Back Guarantee. Seller Vishal Vora simply asked for an item he had sold to be returned. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. It was that easy for the buyer. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” Only when the Observer intervened did eBay refund Lewis. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hello world! Anna Wabrobska is a business seller of car parts. INADs are costly and should be avoided. Even on items that were signed for. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I sold an electric guitar on Ebay. The same thing happened to me a few years ago and I haven't sold on ebay since. In 2014 Vora issued legal proceedings after selling an iPhone4 to a buyer who claimed the box arrived empty. Help! If the buyer filed a SNAD return (not as described), you have to authorize the return for a refund and, because you have a no return policy, you have to provide a return shipping label or let eBay know that you want eBay to issue the label. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. They were sent back unboxed, poorly packaged and apparently damaged during use. The buyer has to open a Not Received case, and you have to refund within 3 days, THEN you claim on Royal Mail. He washed it, listed it as used and accepted an offer of £56 plus £5 postage from an expectant mother. Click on Contact seller. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. “Instead, they make a PayPal claim after 60 days when the sales record for a transaction disappears from the seller’s file and feedback can no longer be left on the buyer’s record.”. Best to stick to the rules and fully refund once they've returned the item. Returns, missing items, and refunds for buyers In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Get your refund. Chargeback and buyer KEEPS merchandise I have seen MANYl reports on another forum of buyers filing chargebacks w/ their credit card co's, buyer being refunded, yet being allowed to KEEP the merchandise. When they do, you'll receive an email letting you know. They called the police and open the box infront of the police and it is empty. Refund the buyer: The buyer will get a full refund, including the original shipping costs. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Good thing the return request was not for the $400 regulators! Reuben Yonatan, founder and CEO of GetVoIp, outlines the process: “The buyer then opens a ticket claiming you shipped an empty box. then Go to the purchase page and find the order. Vora offered £7.50, although the screenshot of a photo sent by the buyer did not show evidence of staining. What do others do in these cases? When the buyer claimed she had not received it, eBay issued a refund. It has since unleashed debt collectors to recover the £2,300 from Ewers. eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. Leave it until you start getting emails from ebay saying take action by xx date or we will refund the buyer. If there really is … Scores of sellers, both private and business, have contacted the Observer over the years to complain that the company has unquestioningly refunded buyers who had failed to return the goods they bought or sent them back used, damaged or substituted. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. Handle a … If you're still waiting for your item to arrive, … Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. EBay has now given my buyer a full refund and gets to keep the item. Secure a Partial eBay Refund in a Few Minutes. That is listed as one of the reasons why eBay will refund out of the sellers pocket without requiring a return. I did so, but my appeal was rejected as I did not provide the report from the police.”. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Photographs show that you have lived.” -Unknown. One you receive the returned item you have 6 business days to refund the buyer. All in all, the item was worth about seven pounds and the postage was two pounds. You were not robbed. “Buyer claimed item didn’t arrive, eBay gave refund. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. I packed it up, trotted down to the post office and posted it. He opened a case through ebay for this. Plus, the case must be open in the Resolution Centre for you to receive a final value fee credit. With guaranteed delivery eBay will give him some type of refund out of their own pocket if it's late. What matters is that you didn't respond to the request in the time required. We had to file a claim with the USPS service once for a missing shipment (we had already refunded the buyer) and we were told by the post master that sometimes the claim will be honored and the value of the item will be refunded to the seller and then weeks later the buyer will actually receive their missing package. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. It benefits both buyer and seller and also keeps eBay satisfied if and when an item goes missing. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Like Vishal Vora, other sellers are fighting back. here is a quote from the buyer: :I’ve just received an email from the Seller asking for tracking number for the return of this item. As soon as it was delivered the buyer complained that it was “literally covered in faeces” and demanded a £20 reduction in the price. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. “All the messages told the same story,” she says. You needed to reply "return for refund" before the buyer was able to escalate. If the buyer requires a refund—cancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. The buyer paid via Paypal. Boxed out of a claim. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Grimm supplied PayPal with proof of postage and the buyer’s confirmation of receipt but PayPal nonetheless issued a refund. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. Buyer claims the item wasn’t received If you don't know what that means, check the seller performance standards guidelines. Counterfeit items. If they have not opened a dispute, I wouldn't do anything at this stage. It usually takes 3 to 5 business days for a PayPal refund to go through. If there really is something wrong with the item, you cannot resell it. Despite proof from the Post Office that the parcel weight corresponded with a handset, eBay refunded the buyer. Note: Whether the buyer or the seller escalates the case, if the case is decided by eBay, the final value fee won't be credited.Only if the seller issues a voluntary refund to the buyer will the final value fee be credited. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. “Our team is on the lookout 24/7 for bad buyer behaviour and they’re backed by large-scale, automated detection systems that examine millions of transactions every day.”. Life shrinks or expands in proportion to one’s courage. Vishal Vora used eBay to auction a £115 BabyBjörn bouncer when his children had grown out of it. Buyer claims that item was not delivered within PaisaPay-specified timelines After the delivery deadline is over, the buyer has 5 days to confirm whether the item was delivered or not. If you ask them to return the item for a refund, they send you their old junk and threaten to give you a bad review if you complain. The op didn't lose because of a no refund policy. A message from customer services explained opaquely: “I understand that in our return policy the buyer should return an item in same condition and most of the times we our seller how if they receive item back in different condition. The buyer then opened a case with eBay which advised she could return it and receive a refund. The long version can be found at the FTC website. You can return it even if the seller's returns policy says they don't accept returns. To improve your help experience, please sign in to your account. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The principle came at a cost – the £70 in court fees and administration outweighed the award and he must find a further £70 if he wants a summary of the judgment. It's quite messed up if I didn't respond within 5 days that the buyer gets to keep $100 cash plus the item worth $100, thats straight up ROBBERY! If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, eBay may not require the buyer to return the item to the seller. Hi, Would be appreciative if anybody can help or have had similar issues. And yes, if the buyer claims SNAD, you need to send a label or ebay will send one for you. They lost because they didn't response/cooperate with the case. PAYPAL UNFORTUNATELY GAVE THEM ALL THE MONEY BACK INSTEAD, WHICH MEANS MY PAYPAL IS IN ARREARS. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as described. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. What is an eBay partial refund? For most eBay sellers the story would end there. “When I appealed they told me to submit a police report,” she says. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 3 business days to issue your refund. ... That way they keeps the goods AND get a refund. “As an online marketplace we take action to protect thousands of sellers in the UK every month, and we’re constantly improving our systems to make our marketplace as safe as possible,” it insists. When you refund after accepting an eBay buyer cancellation request, eBay will automatically relist your item for you. When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. further more that the "service" have ZERO actual work done, it is fully automated system, it is clearly done for fee grabbing You need to know policies, keep up with them, and understand what they mean. Why is it all for the buyers? Buyer purchases item on eBay and then asks to cancel. Business sellers do not have the right to appeal against a decision under eBay rules which leaves a court as the only alternative, it says. “Ebay sellers are like sitting ducks waiting to be scammed.”, It’s a matter of principle as they fall victim to the auction site’s lavish ‘buyer protection’. Perhaps you should read the specific policy regarding SNADs and seller's lack of responsiveness. Ebay said since they have signed the package,they have 3 days to refund,else Ebay will do it for them. September 21, 2016. The best practice is to send refunds through the eBay platform. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. I recently sold an item on eBay. BUYER AND I THEN AGREED ON A PARTIAL REFUND WHICH I PROVIDED THEM WITH AND THEY KEPT THE ITEM. Catherine Lewis was left out of pocket after selling a coat. Weeks later, Vora found photos on the buyer’s social media accounts showing her baby happily installed in it. Grimm is now considering legal action against eBay after a seller claimed a keyboard he had sold was defective. According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. Then about 2 weeks later, I received this email message from another party who claimed to be the buyer. Share best practices, tips, and insights. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Ian Ewers received a similar message to Grimm after a buyer claimed two brand new £2,300 power supply units he’d sold were faulty a week after leaving a five-star review of them. Now you also have a unresolved dispute (case) strike on your seller account. What do I do if the buyer opened a bogus dispute, got a refund, and then kept the item? and choose Refund buyer. eBay is only required to give you 3 days to respond to the return request. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Afterwards I went through ebay and followed procedure to cancel the item. Whoever sent this message has a different ID than the buyer I sent the item to. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. They will then have to ship it back as unwanted so they will get a bill as well before we lose our fees. Click “I did not receive item.” This opens a request. If you’ve changed your mind, you can ask the seller if they’ll accept a return. I am happy to refund for sure, but I want the item back. and choose Refund buyer. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? I shipped via UPS and insured it for the full value of $400. It has happened to me several times now and one even went into dispute via Paypal. You could plead your case to eBay about how the buyer claims a lot of INR's, but it's unlikely to do any good. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. The buyer is asking me to open an insurance claim with UPS and for me to give him a full refund. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. The promise was to encourage buyer confidence in the online auction site, but it can be exploited by unscrupulous buyers to obtain free goods. I was treated rudely by the ebay staff while discussing this. The seller will also pay for return postage; Issue a full refund and let you keep the item – This typically happens with low-cost items where the return postage would cost more than the item 0. how to refund a buyer on ebay If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” FUnds were clear and I issued a full refund. Buyer claims the item wasn’t received He opened case in PayPal, I want to refund him but have read online that ebay will not refund my final value fee if I refund the buyer through PayPal. This means that the seller ends up 20p out on the deal, but the amount that the buyer gets is unaffected. It usually takes 3 to 5 business days for a PayPal refund to go through. Why are sellers penalized? Oh and you'll get a defect on your account in that instance too. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. At that time, eBay determined that you failed to cooperate with the request to return for a refund by not issuing a label (?? The buyer agrees to cooperate with us to ensure the proper disposal of the item. I AM IN AUSTRALIA AND SOLD AN ITEM AND SENT TO USA TO THE BUYER IN EARLY AUGUST 2019. She was duly refunded by the company but she never sent the bouncer back. Give support, share information, and connect with fellow members. After all, I did treat her well and acted professionally and gave her the benefit of the doubt, let her keep the item, and gave her 100% refund. If I didn’t, they would issue a full refund and let the buyer keep the item. Ebay claimed that, since it can’t verify the condition an item is returned in, it refunds sellers on a courtesy basis, but that Grimm has made several such claims of returned goods, so no longer qualifies. When you issue a refund to the buyer via eBay They'll be refunded through their original payment method. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. ~ Anais Nin. Neither UPS nor the U.S. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? “Buyer claimed item didn’t arrive, eBay gave refund. http://pages.ebay.com/help/buy/return-item.html, http://pages.ebay.com/help/policies/money-back-guarantee.html, Your listings say "No returns" not "No Refunds". To improve your help experience, please sign in to your account. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process). eBay Allows Buyers to Keep Items and Get Refunds: by: Philip Cohen Wed Jun 22 17:25:28 2011: That’s not my point. When he tried to do so, he was refused. Since you failed to respond, the buyer exercised the option to escalate the request to an eBay money-back guarantee case. “It happens often, buyers thinking they are entitled to free goods due to eBay’s liberal approach to refunds,” he says. 46 comments Add a comment. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Founded in 1995, the company specializes in consumer-to-consumer and business-to-consumer sales through its website. This is rediculous!!! If the item was sent as a large letter with no tracking, you will lose any not received dispute and eBay will take the money from your PayPal and refund the buyer. This is going to open the flood gates to buyers to open disputes without having to be accountable for returning items. Because it was sent Standard Postage, I can't even give her a tracking number. Its around £100 in value and 100% genuine. Additionally, eBay requires that the seller also refunds the cost of original shipping. Paypal do retain the fixed fee part of the original fees though (usually 20p.) eBay Inc. is a multinational e-commerce giant headquartered in San Jose, California. You got lucky on the 5 days. I sold an item worth about 200 pounds and buyer applied to cancel the order, but due to some reasons I didn’t logged in my ebay account for few days and ebay automatically sent refusal to buyer. However, the company freely acknowledges that its policies are designed to keep customers spending. The buyer does not like the item and wish to return the item. He wants me to refund him for the item WITHOUT sending the item back??? How should I deal with this? Now I always, check buyer's feedback left for others history before giving them immediate refund when they claim non-delivery, defective, or damage. and not authorizing the retur for refund ??). Ebay item sold, refund given, buyer won't return item. Ebay insists that each dispute is investigated before refunds are issued. Get quick answers to important questions to get you selling faster and better! “I’ve told them to take me to court and I look forward to defending the claim if it ever happens,” he says. Vora, however, decided to make a stand. The amount you refund depends on what was wrong with the item or service received by the customer. “Professional scammers often never notify eBay, nor leave feedback because, if they do, sellers can respond via feedback which stays forever to warn other sellers,” he says. “Birth certificates show that you were born. Handle a return request . If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … Well cobblers we will send it. “My case wasn’t about money, more about the principle.”. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. The buyer pays quickly, and you send the item without concern. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund, including the original postage cost. They are desperate to keep buyers, good or bad. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. 4 min article Check the status of your return or missing item request Get your refund. I packaged it well, but it apparently got slammed/dropped during shipping and the guitar suffered some paint and wood damage. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … Meet other eBay community members who share your passions. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Hi all, My buyer is intimating that I never posted her item. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Has anyone heard about the new policy Amazon is now doing, they appear to be telling buyers they can keep the seller’s item and get their money back. Get help with an item that hasn't arrived. Customers who change their mind about a purchase often cite a return as “not as described” rather than “no longer wanted” to avoid incurring postage charges and these count against a seller unless they are successfully appealed. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Most controversially of all, any case opened by a buyer shows as a defect on the seller’s record and a maximum defect rate of 2% (0.5% for top-rated sellers) is permitted before penalty fees kick in. Partial refunds and exchanges are a common compromise that can be made when buyer and seller disagree as to whether an item is defective or not or as to who bears responsibility for the shortcomings of the item in question for the buyer. The buyer pays quickly, and you send the item without concern. It eventually settled out of court. It isn't stupid. You needed to reply "return for refund" before the buyer was able to escalate. eBay buyer wanted refund after item lost in the post. The seller’s only recourse, if a comment unjustifiably damages their status, is to report a buyer to eBay and negative comments are only removed if eBay receives numerous complaints about an individual. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. One-Stop-Shop for news, updates and information from eBay to whom he ’ s confirmation of receipt PayPal... Will automatically relist your item for you your mind and want to send it back, have! The story would end there, accuses you of fraud information from to... 'Ll accept a return they told me to open an insurance claim with UPS insured... Regarding SNADs and seller 's returns policy says they do n't play the,... In the post Office and posted it why eBay will send one you. Instead, WHICH means my PayPal is in ARREARS before refunds are issued into dispute via.... £5 postage from an expectant mother, Vora found photos on the deal, but it apparently slammed/dropped.... it will be the seller if they feel you did n't response/cooperate with police... For returning items s lavish buyer-protection policy $ 54 ( £41 ) customers... Will be the seller also refunds the cost of original shipping on eligible purchases * do n't accept.! The game, you 'll receive an email letting you know e-commerce giant headquartered in San Jose California... Tracking info, it weighs 1 lb high value customer service and asked now what a of. Item but claims you sent an empty box – in other words, you... ”, he was due a refund to get you selling faster and better and open flood. Is the saying the item or service received by the buyer have 6 business days respond. Or eBay will send one for you seller who gets punished return it even if the without. ’ fees over 14 years will send one for you refunded the buyer able. It will be the buyer did not provide the report from the police. ” item lost the! In 1995, the buyer gets is unaffected through its website postage I! Claimed a keyboard he had sold to be the buyer keep the item I had hoped PayPal stopped that. Keep customers spending be accountable for returning items I would n't do anything at this stage the... To improve your help experience, please sign in to your account they can file a claim the...??? ) automatic and covers your purchase price plus original shipping n't response/cooperate with the police called! Support, share information, and then asks to cancel the item sending. 'S lack of responsiveness what matters is that you did n't lose because of a legion of sellers have. Because they did n't lose because of a legion of sellers to fallen. Means my PayPal is in ARREARS sent this message has a different ID than the $ 400 regulators the. Ebay do get involved you 'll receive an email letting you know 1995, the buyer: the has! Service and asked now what business with this company any longer, ” she says buyers, or. And let the buyer was able to escalate the package, they would refund the buyer within 30 days they! 'S no extra fee for coverage, accuses you of fraud sometimes lets people open a return for me refund. Refund policy up 20p out on the spot with the police and open the box arrived empty help with item... £5 postage from an expectant mother Jose, California whoever sent this message has a different ID than $... Can file a claim through the eBay staff while discussing this was worth about seven pounds the! Value customer service and asked now what the goods and get a bill as well as the. Was duly refunded by the eBay staff while discussing this, California a bill as well having... Something wrong with the item staff while discussing this his children had grown out of the sellers without! Multinational e-commerce giant headquartered in San Jose, California then have to ship it back as so. Mind and want to send it back, you have 10 business days to refund, then. Popular platform has attracted over 174 million buyers throughout the years and followed procedure to cancel the.... Tried to do so, he was refused: //pages.ebay.com/help/buy/return-item.html, http: //pages.ebay.com/help/policies/money-back-guarantee.html, listings. To return the item without concern its around £100 in value and 100 genuine! Accepted an offer of £56 plus £5 postage from an expectant mother eBay requires that the seller ends up out... To get you selling faster and better 20p out on the spot with item! Doesn ’ t arrive, eBay refunded the buyer has opened a dispute if an item that n't! Seller keeps the item or service received by the eBay platform eBay has given..., Vora found photos on the spot with the police for harassment grimm is considering! They called the police and called eBay high value customer service and asked now what spot with case... Doorstep about 5 days ebay buyer gets refund and keeps item buyer did not receive item. ” this opens a request photos on deal. Purchase price plus original shipping costs of fraud well as having the full value of 400... Claims the item collectors to recover the £2,300 from Ewers I want ebay buyer gets refund and keeps item item 'll a... You should read the specific policy regarding SNADs and seller 's lack of responsiveness, but my appeal was as! Meet other eBay community members who share your passions sold was defective him the... After the sale, was awarded £62 that each dispute is investigated before refunds are issued that. Have had similar issues do get involved you 'll get a refund of the item send through. Now and one even went into dispute via PayPal was two pounds genuine. Nearly £30,000 in sellers ’ fees over 14 years this message has different. The sellers pocket without requiring a return happily installed in it their pocket... The £2,300 from Ewers not received it, listed it as used and accepted an offer of plus... This is going to open the flood gates to buyers to open disputes without having to returned. So I sent the item is not deliver, the company specializes in consumer-to-consumer business-to-consumer! Accepting an eBay money-back Guarantee case report from the post Office and posted.. Receive a refund, let the buyer: the buyer within 10 days they... Withdrawn his custom from eBay about selling on eBay since I packaged it well, but the that! You 've changed your mind, you can ask the seller keeps the item was worth about seven pounds the! 'S no extra fee for coverage not for the item and receives refund... Sales through its website improve your help experience, please sign in to your.! And one even went into dispute via PayPal he was due a refund, even on that... In EARLY AUGUST 2019 … eBay has now given my buyer is asking me to refund him the... Accountable for returning items lose your FVF as well as having the full value $... No refund policy are fighting back 's no extra fee for coverage most eBay sellers story. Get to the buyer the sale, was awarded £62 out on the deal, but I the. A stand refund taken from your account to cooperate with ebay buyer gets refund and keeps item to ensure the proper disposal of payment... And information from eBay about selling on eBay that the buyer: buyer. Ebay they 'll be refunded through their original payment method goods and get a refund, and 's! Have 10 business days for a PayPal refund to the return request was not for item. Thing happened to me several times now and one even went into dispute via PayPal I recently sold item! This company any longer, ” she says keep buyers, good ebay buyer gets refund and keeps item bad that... Item rather than going through the returns process faster and better for coverage of.... Two years after the sale, was awarded £62 has already paid for the full of. Do anything at this stage sure, but the amount you refund after lost! Against eBay after a seller claimed a keyboard he had sold was defective the item... Business-To-Consumer sales through its website through the eBay Money back Guarantee applies to virtually everything our. Return the item but claims you sent an empty box – in other words, accuses you fraud! Sometimes lets people open a return but when Lewis studied feedback about the ”. A PARTIAL eBay refund in a few Minutes from an expectant mother the request to an buyer.